Kate said “I made the stark observation that many staff looking after me at the hospital did not introduce themselves before delivering my care. It felt incredibly wrong that such a basic step in communication was missing. After ranting at my husband during one evening visiting time he encouraged me to “stop whinging and do something!” We decided to start a campaign, primarily using social media initially, to encourage and remind healthcare staff about the importance of introductions in healthcare.”

The values of the campaign are Communication, The Little Things, Patients at the Heart of all Decisions, See Me.

Whilst these values have always been aligned with hospice standards here at Alice House, this year we are now more formally promoting the Hello, my name is… campaign to staff and volunteers.  The campaign is discussed during staff and volunteer inductions.

“Hello, my name is… this is a fundamental part of providing dignified care, not only to patients but to their family as well.  We use this approach with all of our interactions with anybody that comes to the Hospice as a sign of professionalism, courtesy and respect for all people.”

Alice House CEO, Tracy Woodall