Main Duties

• Reception Duties – meeting and greeting visitors, providing a warm and welcoming environment.
• Providing parking passes or signposting to external parking.
• Dealing with telephone enquiries forwarding to relevant team member or taking messages when staff are unavailable.
• General administrative duties (scanning / copying / filing).
• Receipting donations and gifts.
• Adhering to all Hospice Policies and Procedures.
• Attending mandatory training as required.

Desirable Skills & Qualities

• To be able to work as part of a team.
• Excellent organisational skills.
• Good IT skills including knowledge of the full range of software within Microsoft Office and using the Windows operating systems in a networked environment.
• Experience and knowledge of using administrative equipment i.e. photocopiers, shredder, franking machine, fax machine, and Smartboard.

Person Specification

• Friendly and approachable.
• Flexible with available free time.
• Excellent communications skills.

Volunteer Benefits

• Gain valuable experience from a friendly Administration Team in Reception / telephone / admin.
• Access to training and personal development opportunities.
• Supporting a vital local charity, providing care to families throughout Hartlepool, Stockton and East Durham.

Accountable to:    Information Governance Manager