When You Go Home

There are many services available for you to access to obtain help and support for yourself, family and carers.

24 Hour Helpline

The Hospice has a 24 hour helpline which is situated in the Inpatient Unit and answered by trained nurses.  Staff can give you advice and help regarding any concerns you have and refer you to an appropriate person if needed.  The number for the helpline is 01429 855558 and is available 24 hours a day.

NHS Advice

NHS Advice is a service available to you to gain advice about health needs, medication and concerns you have.  This is also available 24 hours a day if you require urgent medical help on 111.

District Nursing Team

The District Nursing Team is available for you to access, the number is 01429 522500, for Hartlepool & Tees Valley or if you live in the East Durham area the number is 0191 5692883 and out of hours, the number is 07917 517852 (East Durham).

Macmillan Cancer Support

If you have a Macmillan Nurse you can access them 9.00 am – 5.00 pm, Monday – Friday on 01429 522154 or 01429 522697.

If you live in the East Durham area the number is 0191 5692875.  For those living in the Tees Valley the number is 01642 383041.


Social Services

Social Services can also provide advice and support regarding any worries you have about your social care, benefits advice and help for you and your family.

They can be contacted on 01429 266522 for Hartlepool, 0191 5692894 for East Durham and 01642 522764 for the Tees Valley.

Useful links

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Light Up A Life 2023

Christmas Raffle 2023

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Latest news

Frances Connolly Supports Alice House

Thank you Frances Connolly, the founder of the PFC Trust, for generously funding a transformation in our patient gardens.

Speak Up Month 2023

Freedom to Speak Up is for everyone who works here at Alice House Hospice.

Hospices North East and North Cumbria unite in solidarity to recognise and celebrate volunteers for Hospice Care Week 2023

From Monday 9th October to Sunday 15th October, Hospice’s across the country are raising awareness for Hospice UK’s annual Hospice Care Week campaign.

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How can you help?

Sign up for the Hospice Lottery for a chance to win one of 26 weekly prizes. You can donate to any of our Hospice shops or volunteer to work in one. There are loads of ways you can help, run your own event, tick something off your bucket list or attend one of the Hospice events.
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Hartlepool Hospice Ltd (known locally as Alice House Hospice and formerly Hartlepool & District Hospice)
Registered office: Alice House, Wells Avenue, Hartlepool, TS24 9DA.